Our FAQs

Membership

Adult & Lifetime Membership

Membership of the Barmy Army offers amazing value for England cricket fans wanting to be part of cricket’s most passionate, fun-loving and loyal supporters club. For an annual fee of just £45 per year, you can enjoy a whole host of great benefits! CLICK HERE to join the army!

How many tickets can I get with my membership?

Tickets are limited to 2 per member, per day of play. All tickets purchased through the Barmy Army come with full refund protection, minus our £3.95 admin fee. You will also need an active membership in order to receive tickets for a game.

Matchday Tickets

Match tickets are made available to Adult and Lifetime members as a priority. Memberships must be valid both at purchase and on the day of the fixture.

How many tickets can I get with my membership?

Tickets are limited to 2 per member, per day of play. All tickets purchased through the Barmy Army come with full refund protection, minus our £3.95 admin fee. You will also need an active membership in order to receive tickets for a game.

Do we access international tickets with our membership?

In most cases, we are contracted to provide our tickets via travel packages or hotel and ticket packages. The relevant cricket boards decide whether they are doing ticket only. If they do, we can provide members with the link and which stand we are allocated to.

Do you offer an overseas membership?

We don't currently offer an overseas membership, however, this is on our radar and we hope to be able to do something in the foreseeable future.

How do I renew my membership?

If you are on our Adult Membership Direct Debit, you don't need to do a thing, it will renew automatically. If your Travel Membership has expired, please log in to your account and sign up to our Adult membership via this link: CLICK HERE to join the army!

I can't access my member rewards, what do I do?

We're sorry you've been unable to access it, please email our customer service team at members@barmyarmy.com and they'll be happy to help.

How do I cancel my membership?

Please contact us at members@barmyarmy.com and our customer service team will be able to help.

How do I cancel my membership?

In order to perform your refund, we have to wait 7 days after your payment to us, has been processed. After 7 days, we will refund the amount back to the card on which the payment was originally made. Please note, this can take up to 10 working days to come through.

How can I reset my password?

Please click on the ‘forgotten my password’ link, follow the instructions and you’re in!

I am having trouble logging into my account. What should I do?

Try resetting your password (be sure to check your junk folder for the email).

How do I make an account?

You can open an account when making your first booking, or if you want to get ahead of the game please click ‘Register’ at the top of the page.

Tickets

When do tickets for UK 2025 fixtures go on sale?

All tickets are now live on our website apart from Lords and Oval. The Oval and Lord's tickets will be available to purchase online on 19th November 2024.

How can I purchase tickets for upcoming matches?

Firstly, ensure your membership is still active. You can head to the link below for all tickets available to purchase. https://barmyarmy.com/TICKETS--TOURS/Cricket-Tickets

What competitions can I access tickets for?

We offer priority access to tickets for England men's internationals, England women's internationals, Vitality Blast and World Test Championship fixtures. We're always looking to expand our ticket offering, so please contact us at tickets@barmyarmy.com for any tickets you'd like to see us offering to members!

Seating Requests

Our tickets are limited to 2 per member per day of play. However, you can add seating requests during your booking journey. It might be sitting with your friends, sitting near the trumpet, or just getting an aisle seat, we can almost certainly accommodate your request. In the notes, it helps us to include names & order numbers. Alternatively, you can email all of your names & order numbers to tickets@barmyarmy.com with your request, and we can get back to you as soon as possible.

Accessible seating

If you require accessible seating or have any specific seating requirements, please enter this into the seating requests during the booking journey. Drop us an email at tickets@barmyarmy.com or give us a call on 01932 770077 option 2 and we’ll do everything we can to help!

Can I refund or exchange my ticket?

You can have your ticket refunded up to 30 days prior to the fixture. We cannot provide exchanges.

How long will it take to receive my refund?

As soon as we have confirmation from the grounds regarding the refund amount, we will send this back to the card on which the payment was originally made. Please note, this can take up to 10 working days to come through.

Why are your tickets more expensive than the grounds?

We add a £3.95 admin fee to all of our UK Fixture Tickets to cover the time and resources it takes to fulfil these.

I can't attend a match, can I resell my ticket?

If you have bought the ticket through us and we have not yet received our allocation from the ground (around 30 days prior to the match date), we will refund these back to you. If the tickets you have bought were not through us, unfortunately, we are unable to resell these. We always recommend reaching out to your network of family and friends to resell these at face value.

I can't attend a match, can I resell my ticket?

We have a specific allocation given to us by the stadium and it is the stadium that ultimately allocates the tickets. We have a dedicated section of seating within each stadium, so you could be allocated any seat in that section. If you are looking to sit with another member, when purchasing your tickets, please add their booking reference or full name in the "Seating Requests" box.

Merchandise

Order Status Update

We aim to have your order delivered within 3 to 5 working days.

We recommend checking the following for an order status update:

- Track your order

- Check the estimated delivery date

- You’ll find this date in your Order Confirmation email or by checking 'My Orders' in your Shop account. Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.

I'm still waiting for my order

- Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!

- If your order doesn’t arrive, please get in touch with our Customer Care team within 30 days of your estimated delivery date, and we’ll do our best to help you.

What happens if one of my items is on pre-sale?

Once the items are available in our warehouse, we will send your parcel out to you. You will receive an email with your tracking information as soon as it's collected from our warehouse.

We’ll let you know if an item is on pre-sale both on the product page and on your order confirmation email.

Do you ship internationally?

We can ship to worldwide destinations, you can choose these options at checkout. If you need further information please email us at info@barmyarmy.com and we will be able to quote you for international shipping and process your order.

Why are products shipped from different warehouses?

We want to offer the best product range to all our customers, so some of the items you see might be printed and stocked in our partner warehouses.

If some of your items are being shipped from another warehouse, you’ll receive a separate tracking number via email to follow the progress of your parcel.

How do I return an item?

We are able to organise a hassle-free courier return of your item, free of charge. In the link below, you can create your return and drop off the item at your local DHL drop shop. Drop Shop Portal - https://www.dhl-returns.com/EmpriseGroupLimited/lite If you would prefer a weekday courier collection, please email our customer service team with your mobile number and preferred collection date. Once we have received your return, we will aim to process your refund or replacement within 10 working days. What should I do if my item is faulty?

If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Damaged or Defective’ when selecting a reason for your return.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

What should I do if my item is incorrect?

If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return.

Please note: some brands have non-UK sizes displayed on products, so to check if you received the right size, please have a look at our size guide.

I'm missing an item from my order, what do I do?

We're sorry if there's an item missing from your order. Here’s what could’ve happened:

We may have sent your items in separate parcels. You can see if your items are in more than one parcel in 'Orders' in your Shop account.

The item you ordered may have been out of stock - it's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

If some of your items are being shipped from our print-on-demand partners, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'Orders'.

If you’ve received all your parcels and something you ordered is missing, please get in touch with our customer service team here within 30 days of your order being delivered.

Where will my refund go?

All refunds go to the original card used to pay for the order – we can’t refund you to a different card. If that card is no longer in use, the refund will still go back onto the account linked to your old card, providing that account is still open.

Can I amend my order?

We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

Can I cancel my order?

You can cancel your order 60 minutes after completing your order.

I've forgotten my password, what do I do?

If you've forgotten your password, it's really simple to get back into your account.



Head over to our sign-in page. Follow the ‘Forgot password?’ link and enter your email address. We'll then email you a link directly to your registered email address to reset your password. Can’t find the email? We recommend checking your spam or junk folder.