Our FAQs

We will provide excursion and event options for our travel packages prior to your departure. You will also be able to purchase tickets for specific events on our website for the city you are in at a later date.

Yes, we welcome anyone who wants to join!

All our packages will include match tickets for each passenger. We’d recommend joining us anyway as the tickets are a small part of the total cost, and those who’d rather explore their surroundings during that time, can do so!

Yes! We will have all packages available without flights also. If you buy a package without flights, you won’t receive international airport transfers.

If you’re looking to book a further holiday, we can accommodate flight changes however if you’re looking to book a hotel and excursions for your further trip, please contact your local Hays Branch where they can arrange this for you.

Our luggage allowances are fixed and cannot be amended. If you have domestic flights with us, the baggage allowance may be lower than your international flight.

Please contact as***@ba*******.com before booking with any requests for carers tickets and we will liaise directly with the grounds.

We have a specific allocation with a dedicated section of seating within each stadium, allocated to us by the cricket grounds, your seating will be within the Barmy Army allocation.

Each escorted tour includes 12 months Barmy Army Membership.
If you are an existing Member at the time of booking: The value of the Membership – £45 – will be deducted from your package.
If you are not an existing Member: You will be provided with a sign up link to join for 12 months.

You can gain Avios/flight points when booking flights with us. However you cannot redeem Avios/flight points with us, you’ll need to book a ground package and source your own flights to redeem these points.

If you’re looking to book a further holiday, we can accommodate flight changes however if you’re looking to book a hotel and excursions for your further trip, please contact your local Hays Branch where they can arrange this for you.

You can add these into the travel requests box during the booking journey.

Yes, as long as you provide us with your details within 7 days of booking via email as***@ba*******.com.

We don’t offer travel insurance as part of your travel package, however it is a requirement of our terms and conditions that you have adequate insurance in place.

If you’ve booked an escorted tour, our friendly bunch of Tour Managers will be there to help the tour group bond and you’ll have plenty of opportunities to socialise and make new friends.
You’ll also have the option to join the tour Whatsapp group where social plans are made.
If you’ve booked a hotel & ticket package, we recommend booking our pre-test event like Barmy Bingo and visting our HQ’s, to meet your fellow Barmy Army Travel Members.

You can book as many tickets as you like, however they have to be purchased with a hotel room and there is a maximum of two tickets per room.

A single supplement is an additional fee that solo travelers may need to pay when booking accommodations or tours designed for double occupancy. This charge helps cover the cost difference when only one person is using a space meant for two.

We advise speaking with your GP for up-to-date advice on declaring medicine when travelling to another country.
The government wesbite Travel Health Pro also provides up to date information.
https://travelhealthpro.org.uk/factsheet/43/medicines-and-travel
Please notify us if you have any medical equipment or medication that requires permission from the airline to travel with if you are on any of our packages including flights.

We advise speaking to a travel health professional about recommended vaccinations.

We will aim to provide you with your final documents 7-14 days before your departure date.

We will sit you with everyone within your travel package booking, if you wish to be seated with other people that have booked travel packages with us, you will need to inform us of this in writing, however this isn’t something we can 100% guarantee.

Tickets are limited to 2 per member, per day of play. All tickets purchased through the Barmy Army come with full refund protection, minus our £3.95 admin fee. You will also need an active membership in order to receive tickets for a game.

In most cases, we are contracted to provide our tickets via travel packages or hotel and ticket packages. The relevant cricket boards decide whether they are doing ticket only. If they do, we can provide members with the link and which stand we are allocated to.

We don’t currently offer an overseas membership, however, this is on our radar and we hope to be able to do something in the foreseeable future.

If you are on our Adult Membership Direct Debit, you don’t need to do a thing, it will renew automatically. If your Travel Membership has expired, please log in to your account and sign up to our Adult membership via this link: CLICK HERE to join the army!

We’re sorry you’ve been unable to access it, please email our customer service team at me*****@ba*******.com and they’ll be happy to help.

Please contact us at me*****@ba*******.com and our customer service team will be able to help.

In order to perform your refund, we have to wait 7 days after your payment to us, has been processed. After 7 days, we will refund the amount back to the card on which the payment was originally made. Please note, this can take up to 10 working days to come through. If cancelled within 14 days then full refund minus admin fee of £5. Between 14 days and 6 months then 50% of the subscription will be refunded. No refund will be made if there is 6 months or less left to run.

Please click on the ‘forgotten my password’ link, follow the instructions and you’re in!

Try resetting your password (be sure to check your junk folder for the email).

You can open an account when making your first booking, or if you want to get ahead of the game please click ‘Register’ at the top of the page.

All tickets are now live on our website apart from Lords and Oval. The Oval and Lord’s tickets will be available to purchase online on 19th November 2024.

Firstly, ensure your membership is still active. You can head to the link below for all tickets available to purchase. Cricket Tickets

We offer priority access to tickets for England men’s internationals, England women’s internationals, Vitality Blast and World Test Championship fixtures. We’re always looking to expand our ticket offering, so please contact us at ti*****@ba*******.com for any tickets you’d like to see us offering to members!

Our tickets are limited to 2 per member per day of play. However, you can add seating requests during your booking journey. It might be sitting with your friends, sitting near the trumpet, or just getting an aisle seat, we can almost certainly accommodate your request. In the notes, it helps us to include names & order numbers. Alternatively, you can email all of your names & order numbers to ti*****@ba*******.com with your request, and we can get back to you as soon as possible.

If you require accessible seating or have any specific seating requirements, please enter this into the seating requests during the booking journey. Drop us an email at ti*****@ba*******.com or give us a call on 01932 770077 option 2 and we’ll do everything we can to help!

You can have your ticket refunded up to 30 days prior to the fixture. We cannot provide exchanges.

As soon as we have confirmation from the grounds regarding the refund amount, we will send this back to the card on which the payment was originally made. Please note, this can take up to 10 working days to come through.

We add a £3.95 admin fee to all of our UK Fixture Tickets to cover the time and resources it takes to fulfil these.

If you have bought the ticket through us and we have not yet received our allocation from the ground (around 30 days prior to the match date), we will refund these back to you. If the tickets you have bought were not through us, unfortunately, we are unable to resell these. We always recommend reaching out to your network of family and friends to resell these at face value.

We have a specific allocation given to us by the stadium and it is the stadium that ultimately allocates the tickets. We have a dedicated section of seating within each stadium, so you could be allocated any seat in that section. If you are looking to sit with another member, when purchasing your tickets, please add their booking reference or full name in the “Seating Requests” box.

Each stadium has slightly different refund policies for refunds matches.
Edgbaston Match Day Policies
Headingley Match Day Policies
Emirates Old Trafford Match Day Policies
The Oval Match Day Policies
Trent Bridge Match Day Policies
Lord’s Match Day Policies

We aim to have your order delivered within 3 to 5 working days.
We recommend checking the following for an order status update:
Track your order
Check the estimated delivery date
You’ll find this date in your Order Confirmation email or by checking ‘My Orders’ in your Shop account.
Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
I’m still waiting for my order:
Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!
If your order doesn’t arrive, please get in touch with our Customer Care team within 30 days of your estimated delivery date, and we’ll do our best to help you.

We are able to organise a hassle-free courier return of your item, free of charge. In the link below, you can create your return and drop off the item at your local DHL drop shop.
If you would prefer a weekday courier collection, please email our customer service team with your mobile number and preferred collection date.
Once we have received your return, we will aim to process your refund or replacement within 10 working days.

We can ship to worldwide destinations, email us at EMAIL and we will be able to quote you for international shipping and process your order.

We want to offer the best product range to all our customers, so some of the items you see might be printed and stocked in our partner warehouses.

If some of your items are being shipped from another warehouse, you’ll receive a separate tracking number via email to follow the progress of your parcel.

If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Damaged or Defective’ when selecting a reason for your return.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return.

Please note: some brands have non-UK sizes displayed on products, so to check if you received the right size, please have a look at our size guide.

We’re really quick at preparing your order, so we can’t make any changes once you’ve placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

You can cancel your order 60 minutes after completing your order.

We’re sorry if there’s an item missing from your order. Here’s what could’ve happened:

We may have sent your items in separate parcels. You can see if your items are in more than one parcel in ‘Orders’ in your Shop account.
The item you ordered may have been out of stock – it’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.
If some of your items are being shipped from our print-on-demand partners, their delivery times may differ, so it’s worth checking your expected delivery date and tracking in ‘Orders’.
If you’ve received all your parcels and something you ordered is missing, please get in touch with our customer service team here within 30 days of your order being delivered.

If you’ve forgotten your password, it’s really simple to get back into your account.

Head over to our sign in page.
Follow the ‘Forgot password?’ link and enter your email address.
We’ll then email you a link directly to your registered email address to reset your password.
Can’t find the email? We recommend checking your spam or junk folder.

All refunds go to the original card used to pay for the order – we can’t refund you to a different card. If that card is no longer in use, the refund will still go back onto the account linked to your old card, providing that account is still open.

Once the items are available in our warehouse, we will send your parcel out to you. You will receive an email with your tracking information as soon as it’s collected from our warehouse.

We’ll let you know if an item is on pre-sale both on the product page and on your order confirmation email.